The Doctor Telephone Maze
You’ve been there. We all have. It’s 8:30 am on a Monday. You woke up with a severe sore throat and fever. You know it’s Strep throat. Your child tested positive Friday at the urgent care. (The doctor is out on Fridays). So you call XYZ Medical Clinic for your doctor.
Voice mail: “Thank you for calling XYZ Medical Clinic. If you have a medical emergency, please hang up and call 911.”
You, sarcastically: “Really? I should call 911 for an emergency? What’s the number to 911?”
Voice mail: “Our office hours are 8-12 and 1-5 Monday-Thursday. We are closed for the weekend. If you have an urgent problem that cannot wait until Monday morning, please visit your local emergency room or urgent care clinic.”
You recheck your watch (8:31 am) and think. “Yes, my husband left for work this morning. It must be Monday.”